RCVS Accreditation
Castle Vets has been officially accredited by the Royal College of Veterinary Surgeons under The Practice Standards Scheme.
So, what does this mean for you?
Firstly, it provides a quality mark, an official recognition of the high standards achieved by the practice. An accredited practice will have volunteered to undergo rigorous inspection by a Royal College qualified inspector who has found high standards of hygiene, patient care, staff training and communication with owners.
Client communication is a hugely important area, and something we take very seriously. We endeavour to keep owners informed at every stage of their pet's care, from estimating the cost of a procedure, ensuring the way forward is fully explained and informed consent is obtained, to giving progress reports and on-going advice and support. We will also react appropriately to any feedback received.
24 hour patient care is another area subject to inspection. Castle Vets is the host practice for the out of hours emergency service, Vets Now who are committed to ensuring the best care for hospitalised patients and also have their own accreditation under the scheme.
Accredited practices must also have access to laboratory facilities for diagnostic tests and at Castle Vets, as well as using external laboratories for certain investigations, we have an in-house laboratory enabling quick results for the more routine diagnostic tests.
We have also been shown to have excellent commitment to continued training and development of all our staff. The myriad of health and safety requirements covering employees and clients, the practice premises and equipment have all been met and will be rigorously maintained.
In short, our accreditation should bring peace of mind to our clients and an assurance that their pets are receiving the highest standard of veterinary care. It also gives a greater indication of the quality of our service and facilities to the animal-owning public who may be searching for the best possible medical treatment for their pets and to job-seekers interested in training in the veterinary profession.
