Our intention is to provide a competitively and fairly priced service for you and your pet.
A consultation fee will be charged every time you see the vet and all fees, drugs, food and counter sale charges are subject to VAT at the current rate. You will receive a detailed statement/receipt for every consultation, investigation, surgical procedure, treatment or other transaction with us. No drugs or food will be dispensed without payment. If you have any concerns about treatment costs or your ability to pay your bill, please talk to us as soon as possible
If you would like details of consultation fees and routine procedures such as neutering, please look out our Routine Price List. If your pet requires non-routine treatment and/or surgery, then your vet will be pleased to give you an estimate of further treatment costs at the time of the consultation, before you decide whether or not to go ahead.
Should you wish to know the cost of other specific treatments/medications please ask the veterinary surgeon or veterinary nurse during your consultation or you can contact the practice.
Estimate of Treatment Costs
We will be happy to give you a printed estimate regarding the expected costs of a course of treatment, investigations, or surgical procedure. Please be aware that any estimate given can only be an approximation of the final cost. We will always keep you informed and updated if costs are likely to exceed the original estimate.
A written prescription can be requested from your vet to enable you to order your pet’s medication from a regular or online pharmacy if you prefer to buy it elsewhere. Please note that a written prescription may not be appropriate in all cases and in particular for pets that are in-patients or in cases where immediate treatment is necessary.
We accept cash, BACS payments and most types of credit and debit card. Unfortunately, we do not accept American Express cards at this time.
Payment in full is expected at the time of each consultation, on the discharge of your pet following treatment or a procedure and on collection of drugs/diets. We do not routinely offer settlement terms and if an account has not been paid within 7 days, a reminder will be sent providing due notice of further action. After due notice to you, your outstanding balance will be referred to our debt collection agency.
Inability to Pay
We understand that affording veterinary care can be a worry for some owners and we work closely with the local and national animal charities, so we may be able to help you get in touch with someone that could help with the vet fees. Please let us know if you think you will have trouble paying for your pet’s treatment before you see the vet.
If, for any reason you are unable to settle your bill with us as specified, we ask that you discuss this matter with a member of staff as soon as possible and before you see the vet. Please note that instalments and part payments may only be sanctioned with the express permission of the Practice Manager or the Directors.