Castle Vets's home page
  • Call our surgery0118 957 4488
  • Out of hours0118 959 4007

Customer Reviews

Feel free to leave a review

What our clients are saying about Castle Vets 

Please feel free to leave us a review.  We love to hear about your experiences of Castle Vets and greatly appreciate feedback.  We also cherish the many lovely handwritten cards and letters that we receive from our wonderful clients at the practice. 

Leave a review on Google
Leave a review on facebook


What a lovely vet Connor is. He was excellent with my dog Pip and very reassuring with me.
Pip came in for a sedation for her anal glands, but I was called later in the afternoon to say that because Pip had been relaxed she was able to have the procedure without the sedation. Not only did this save me money, it saved Pip from having to have an anaesthetic.
I am more than confident the reason Pip was relaxed had a lot to do with Connor and the staff at Castle Vets.
A. Pearce

Thank. you so much for all the love, care and attention you gave Alfred. Although it was sad to say goodbye, the compassion you showed both us and Alfred in those final moments will always be remembered. This is the reason why we drive 35 miles for the brilliant care of Castle Vets.

Mark & Helen

Fantastic vets practice. Great staff. They always do a great job with my dog, and they are very helpful and answer all questions. All I can say is a massive thank you


So grateful for the wonderful care my cat received while he was at Castle  following a car related accident. Made so much difference to me knowing that he was cared for so well. The level of professionalism,expertise compassion was incredible to me. Can’t thank you enough. Been attending Castle Hill Vets for 4 years. Always an excellent service in every level.


Thank you so much to all the team for looking after our beautiful Domino after his awful ordeal this week. We are so grateful for the love and care you have given him and the feedback you have provided for us. Would highly recommend!


Candie is mine and my daughter’s world, and i wouldn’t feel content enough leaving her in the hands of anyone else.  I am happy and confident that Castle Vets really do put your animals first, and that is the be all and end all for me. Special thankyou to all who cared for candie during her hospitalization last week!  keep up the hard work!

S.M. Pearce

Annie and then me have had our dogs looked after by the brilliant team at Castle Vets for over 50 years. Their commitment to care is beyond reproach from registering a new puppy to dealing gently with us when we have had to say goodbye to our beloved furry friends. I would heartily recommend them (and have done so) to anyone needing veterinary services for any animal

M. Rowe

5 stars. This practice is probably the best in the country. The staff are always friendly helpful and understanding and the nurses and vets especially caring. The 2 vets looking after my Murdoch over the last 3 weeks have gone way beyond the call of duty to care for Murdoch even giving up their free time to attend to his needs. I have been with this practice 35 years and trust them implicitly. This practice deserves an award for pure excellence in treatment innovation and care.  

M. Ward

5 Stars. We have been bringing our two cats here for just over a year now, and are very pleased with the service we’ve had. They are very clear and upfront about costs, procedures, and different options when possible. They take great care of our cats whenever we need to bring them in, and keep us updated every step of the way. It is clear that everyone there truly cares about the welfare of the animals. Highly recommend this practice!

J. Brown 

Quite easily one of the best vets I’ve used to date. The Castle Vets team are very professional, friendly and accomodating. I had to book in an emergency appointment as one of my pets unfortunately fell ill suddenly. Sadly, he had to be put to sleep due to a neurological condition, which was untreatable. The vets and receptionist team were fantastic, fitting us in last minute, which was very much appreciated.


The care they have given to us and Arran has been second to none. Sadly we lost him last week but we had two and half extra years with him due to Castle Vets helping us to manage his diabetes. His passing was made that much easier by their support and sympathy. We wouldn’t go anywhere else, they are all amazing – receptionists, nurses, vets. In fact everyone who works there.


It’s so often the case that at times of sadness we see the best side of humanity:  Oz (our 15yo cat) was badly injured in a road accident at 5-30am in the morning, and our wonderfully kind neighbours leapt out of bed and drove him to Castle Vets. Unfortunately, he was so badly injured that he had to be put down, but the professional, sensitive and empathetic way in which vet Christel van Veen explained the situation and helped us make the choice was hugely appreciated by us all. She was obviously extremely technically capable, but just as important, a really nice and caring person – she even sent us a card of commiseration the next day containing sentiments that were so touching and so much appreciated by us all. I would recommend Castle Vets to anyone who cares for and loves animals.


5 stars. I have been with Castle for many years with our dogs. They are always efficient and friendly and the vets are superb. The nurses see one of my dogs regularly and he is always happy of the fuss they make of him. Wonderful surgery! 

M. Barry

5 stars. I cannot rate highly enough how professional and helpful they were in diagnosing and treating my Golden Retriever’s severe lameness. In the space of 6 weeks he’s gone from a hobbling old man, back to the playful bouncy boy he used to be. As they say, the devil is in the detail and the expert advice Christel gave on medication, hydrotherapy treatment and change of food which is more Arthritic friendly has made a huge difference to the quality of Archie’s life. Thanks again to Christel and all the team at Castle Vets. 

S. Priest

5 stars. Castle Vets have looked after my cats for 27 years. When my last cat Posy, was dying, after reaching the age of nearly 16, their support was wonderful, not to mention the nursing care and telephone calls. All of the staff really love animals and nothing is too much trouble.

J. Sarjeant

5 stars. They obviously care about animals. It isn’t simply a business but somewhere to help and promote the wellness of pets. A friendly environment with extremely competent vets.

A. Sharp

5 stars. An outstanding practice – highly recommended.  I wouldn’t trust my dogs with anybody else, everybody is so kind and caring! They all deserve lots of praise – fantastic!

R. Scales

5 stars. I wouldn’t use anybody else wonderful with my dog who is worried about the vet set up and are always happy to do whatever she’s comfortable with and have always been fabulous with my old boy couldn’t recommend highly enough.

K. Taylor

Just wanted to say a big thank you to all the staff who looked after my cat Bertie during his recent eye operation. I am also grateful for the reassuring experience when Bertie and I come to the surgery (as happens quite often !)

Miss J & Bertie

 5 stars. All 3 of my pets are registered here. They’ve had various accidents and operations and I must say that castle vets are superb. Even my volatile cat loves a visit to the vet!

L. Palk

 5 stars. To put it simply, my puppy dog WANTS to go to the vets every time we walk by…now THAT has to say something about how great they are.

Tori Powell

They are by far a great vets, always understanding and informative, very patient, wouldn’t change even if we moved

Fab vets, great they have a separate cat clinic, all the staff are friendly and helpful….highly recommend.

T. Gardiner

Lovely vets. Cannot praise enough for the care they have given my dog over this weekend. life saving surgery with a very personal and human touch.
Mrs P

I have been visiting Castle Vets for 6 years now. They’re really kind and informative. I highly recommend them and wouldn’t take my pets anywhere else.

Great Vets, welcoming, friendly and great service.
Miss. N & Dave

Love castle vets, our cat got knocked over by a car few years ago and we rushed him into 24 hour vets and have stayed at castle vets since, we had Clare look after Tempa and the care and support has been amazing for both our cats and us, especially when we were going through such an emotional time- thank you castle vets!

Mrs G.

It’s nice to find a vets that genuinely care about animals and who give their all into saving them. 

Miss W.

Great staff and always friendly. Always great with Saffy

Mr L.

Thank you for looking after Joey so well and for all you have done to help him on the road to recovery. Also a huge thank you for allowing me to visit him during his stay with you. 

Miss D & Joey

Although Swindon vets thought I was taking Denton home for his final days, I have been blessed with his company longer, I’m sure this is due to the wonderful people at Castle and how Denton has been looked after.  On our last visit Denton knew who he was seeing (Alice) as the cubicle door opened and his name called, he almost took me off my feet rushing with tail wagging and barking loudly, not bad for a dog so poorly a while back 🙂

Mrs J & Denton

Thank you so much for looking after Diesel. He has improved so much the last couple of days. To see him scratching and crying was upsetting but thanks to the vet who treated him he is a happy bunny, erm Golden Retriever, again. Every time I’ve taken Diesel to the surgery the treatment and care he receives is fantastic. Once again thank you. One more thing the lady on the front desk who booked Diesel in thank her from Myself and Diesel for listening to me. Your all a great team!

Mr R & Diesel

I would like to say thank you for all the wonderful care and attention you gave to Willow.

Mr & Mrs W

We would like to thank all the staff on duty on 17th December for their kindness and support. We appreciate all the care given by everyone at Castle Vets over the last 19 years most especially Peter Jackman who made a huge contribution to Dibley’s welfare.

Mr & Mrs H

I was really apprehensive about Ruby’s patella op but it was definitely the best decision I made for her. She has got her lovely gait back again, without the skipping and hopping. Thank you David Terry and Castle Vets

Miss W & Ruby

Thank you so much for helping my Jasper and for letting me hold him in my arms as he went. You really are an amazing vet I can’t thank you enough.

Miss N

I would like to thank the wonderful staff at castle vets for making our experience a nice one and taking such wonderful care of my babies Sheldon and willow, while having their little ops and for the lovely after care service thank you.

S Quinn

Thank you for helping me take Tatty-T abroad with us, much appreciated.

Mrs T.

Thank you to Mr Jackman and the team at Castle Vets for your kind words on the loss of our dear dog Saffi and also for caring for her during her lifetime, as you all did for our previous dog Sheba for 15 years. 

Mrs & Mr S.

Beau is so important to us, so thank you for taking great care of her. We are both really pleased with the result and she is recovering well.  Please pass on our thanks to the nursing staff also involved.

Mr & Mrs B

The sensitivity and respect with which you treated Colin – and us – is something I will never forget. Thank you so much for your kindness and humanity.

Mr & Mrs O.

Thank you for the kindness and the efforts shown in the passing of our lovely George.

The Holland Family

We just wanted to say thank you for everything. There is no doubt that you all saved our Chili’s life. Thank you for taking such amazing care of her.

Mr & Mrs K

Please pass on our thanks to Peter for his compassion and sensitivity.

F Hargreaves

A big special thank you to David and Christel and a big thanks to everyone including the reception staff and nurses for taking such good care of me and my neurotic mum! Love and hugs

Gizmo D

Thank you, all of you  for the care my gorgeous boy had from you.

Mrs H.

You were wonderful with Jovi and I greatly appreciate your kindness and understanding. Your compassion and kindness when we had to say goodbye was so appreciated. In Jovi’s memory we are adopting another rescue dog, who we will of course be bringing to your practice. 

Mrs C & Family

Thank you so much for all you have done for Nala. We are so pleased to have her back home. It would not have been possible without your care.

The Beasley family

Dear Peter and all the team at Castle Vets thanks so much for all your advice, help and support during recent weeks.

Mrs & Mrs D

Just a note to say thank you all very much for taking such good care of my little boy Jet over the last few days. He is almost back to his usual affection craving self thanks to you all.

Fiona L

To David Terry & Peter Jackman, thank you both for all your kindness with Rebecca.

B Sormaz

We just wanted to say how grateful we are to all at Castle Vets for looking after Holly throughout her seventeen years. Our special thanks go to Peter Jackman for your care over the recent months and for helping us to make the right decision when the time came to do so. Your thoughtful card and kind words meant a lot to us.

Gill and Tony

To everyone at Castle Vets especially Christel and Clare. Thank you so much for looking after Ollie and nursing him back to his old self.

Matt & Natalie

Thank you for your care and kindness to Pinky, Amber and me.

Mrs H

Fantastic vets, highly recommended, I have been with this vet since I was a child, now I am all grown up with adult children myself and I still use this vet for my pets now.


We just wanted to say a massive thank you for all the care and support we were given during Hector’s illness. The experience of saying goodbye was absolutely heartbreaking, but we couldn’t have asked for better treatment of him and the kind support to us. 

Nick & Sarah

Dear Alice, Peter, all the wonderful nurses and lovely reception staff. Thank you so very much for everything you’ve done. I am so very grateful for you helping Diego and I to get this far. I know it won’t be easy going forward but knowing you are there for us is the best thing we could ask for. I’m sure if Diego could say thanks he would too!

Louise & Diego

Just to say how grateful we are to Clare Hepher and the staff at Castle Vets, who looked after Lola. We miss her terribly, but appreciate everything you did to help her in her last few weeks. 

Zoe & Family

Return to About Us